Payments and Refund Policy

Please find below terms and conditions of payments and refund policy. Please read these terms carefully before using the online payments facility. Using the online payments facility on this website indicates that you accept these terms. If you do not accept these terms do not use this facility and contact 01 6787000 or [email protected]

Payments Portal

The payments Portal of DebtCollect.ie can be found at www.debtcollect.ie/online-payments.html Payments made through this portal and the information given is processed by Realex payments. Further details about Realex and their policies can be found at https://www.realexpayments.com/ie/

Purpose of Payment

Payments are made through Debtcollect.ie for the purpose of paying outstanding monies being handled by Ivor Fitzpatrick & Company’s Debt Recovery Division. If you are making payments through this portal you will have received correspondence from Ivor Fitzpatrick & Company Solicitors quoting a reference number. This correspondence will have made you aware of who is claiming that the monies are due and that it is for the benefit of the ultimate creditor that payments are made. If you are unsure of who monies are being paid for the benefit of or dispute that the amount is due please do not use the payments portal and contact Ivor Fitzpatrick & Company Solicitors to discuss your concerns on 01 6787000 or at [email protected] .

Application of Payments

When making payments through the payments portal on Debtcollect.ie you should quote your reference number correctly when prompted. This will enable Ivor Fitzpatrick & Company Solicitors to recognise your payment and allocate it to the correct account. Failure to quote your reference can lead to difficulties in allocating payments correctly. If you are unsure about the reference please contact 01 6787000 to discuss the matter before making payment or email [email protected] .

Processing Payment

• Your payment will take a minimum of 3 working days to reach the account to which you are making a payment. This includes time to verify your debit card details with your debit card supplier and for payment to be notified to Ivor Fitzpatrick and Company.
• We cannot accept liability for a payment not reaching the intended account due to an incorrect account number being quoted.
• We cannot accept liability if payment is refused or declined by the debit card supplier due to a failure to quote incorrect card details or for any other reason.
• If the debit card supplier declines payment, Ivor Fitzpatrick and Company is under no obligation to bring this fact to your attention. You should check with your debit card supplier that payment has been deducted from your account.

Refund Policy

Should there be any need for a reversal of payments please contact Ivor Fitzpatrick & Company Solicitors on 01 678 7000 or [email protected] quoting your reference number.

Where in most circumstances there would be no goods or services being provided and money will be due to our client with your payment being made in discharge of same, the situations in which a refund will be processed may be limited. However, refunds can be applied for in the following circumstances (this list is not exhaustive):

– Overpayments
– Incorrect amount paid
– Duplicate payments made

Refund Process

Any application for a refund of payment made through Debtcollect.ie should be made in writing to [email protected] quoting “refund” in the subject matter. Ivor Fitzpatrick & Company Solicitors will then make a decision within 5 working days as to whether or not a refund is due.

If, in the circumstances, a refund is due, refunds will be processed through Realex Payments and refunded directly to the card used to make payment. This refund will be made in line with Realex Payments refund policies.

Payments Privacy Policy

Data Collected
When you use the payments portal on our website at debtcollect.ie/online-payments.html we do not store your card details on the website. This information is processed by our chosen Payment Merchants, Realex Payments. Details about Realex can be found at their website at https://www.realexpayments.com/ie/.  However, once you complete the form prior to payment, we will receive a confirmation email with the following details you have provided:

• Payment Amount
• Payee Name
• File Reference Number
• Debtor Name
• Payee Phone Number
• Payee email

Use of Data
We will process any Personal Data you provide to us for the following purposes:

(a) to allocate a payment to the correct account
(b) to contact you, if required
(c) to confirm a payment that you may have made to us
(d) to keep an ongoing record of payments made to the accounts

Storage and Security of Data
Your Personal Data is held on secure servers. The nature of the Internet is such that we cannot guarantee or warrant the security of any information you transmit to us via the Internet. No data transmission over the Internet can be guaranteed to be 100% secure. However, we will take all reasonable steps (including appropriate technical and organisational measures) to protect your Personal Data.

Retention and Destruction of Data
Data will be held on the legal file for which the payment is made and may be retained by Ivor Fitzpatrick and Company, for completeness of the legal file, for a period between 7 and 13 years after the last action on the file.    The reasons for this include compliance with Solicitors Accounts regulations and the Statute of Limitations and other legislation regarding legal actions on files.

Acceptance and Consent

To use the payments portal you must accept this policy and consent to data being collected, used, stored, retained and destroyed, as above.

Our Addresses

Should you wish to contact us at any time you can do so by e-mail or by post to the following addresses:

[email protected]

Debt Collect.ie
44 – 45 St Stephens Green
Dublin 2